Privacy Policy

Last updated: October 2026

1. Introduction

CARSPA Autocare respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a booking, contact us or use our car wash and valeting services.

Our website is: https://carspacarwash.co.uk.

By using our website, you acknowledge that your information may be processed as described in this policy.

2. Information We Collect

We may collect the following types of information when you interact with CARSPA Autocare:

Contact information: Your name, email address, telephone number and other details you provide when contacting us.
Booking information: Details relating to your appointments, selected services, vehicle and booking preferences.
Enquiry information: Information you submit through our contact forms or other communication channels.
Technical information: Your IP address, browser type, device information and information about how you use our website.
Website usage information: Information collected through cookies, analytics tools and similar technologies, where applicable.

We only collect information that is reasonably necessary for our business operations and the purposes described in this policy.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries and customer support requests.
Manage bookings and provide our car washing, valeting and detailing services.
Communicate with you about appointments, services or changes to your booking.
Process payments where applicable through the relevant payment provider.
Improve our website, customer experience and services.
Maintain website security and prevent fraudulent activity.
Meet our legal and regulatory obligations.

You can explore our available services on our CARSPA Autocare website or arrange a visit through our booking page.

4. Contact Forms and Enquiries

When you submit an enquiry through our Contact CARSPA page, we may collect the information you provide, such as your name, contact details and message.

We use this information to respond to your enquiry, provide requested information and assist with our services. Please avoid submitting sensitive personal information unless it is necessary for your request.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance and understand how visitors interact with our pages.

Cookies may include:

Essential cookies: Necessary for core website functions and security.
Functional cookies: Used to remember certain settings and preferences.
Analytics cookies: Used, where enabled, to understand website traffic and improve performance.
Third-party cookies: Potentially set by embedded maps, videos, analytics tools or other external services.

Where required by law, we will request your consent before setting non-essential cookies. You can also manage or delete cookies through your browser settings.

6. Embedded Content and Third-Party Services

Our website may include content or services provided by third parties, such as Google Maps, online booking tools, payment providers, videos or social media features.

Embedded content may collect information about your device, use cookies or track interactions according to the third party’s own privacy practices. We do not control the data collection practices of external websites.

We recommend reviewing the relevant third-party privacy policies before using their services.

7. Who We Share Your Information With

CARSPA Autocare does not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our website and business, including:

Website hosting and technical support providers.
Booking and payment service providers.
Website analytics and security services.
Professional advisers or public authorities where disclosure is required by law.

We only share information where there is an appropriate reason and lawful basis to do so.

8. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing bookings, maintaining business records and meeting legal obligations.

The retention period depends on the type of information and the reason it is held. When information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. You should take care when sharing information online and only provide details necessary for your enquiry or booking.

10. Your Privacy Rights

Depending on applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request the deletion of your personal information in certain circumstances.
Object to or request restrictions on certain types of processing.
Request the transfer of eligible information to another service provider.
Withdraw consent where processing is based on consent.
Complain to the relevant data protection authority.

To exercise your rights or ask a question about your information, please contact us through our Contact CARSPA page.

Some rights are subject to legal conditions and exceptions.

11. Where Your Information Is Processed

Your information may be processed by CARSPA Autocare and by service providers who help us operate our website and deliver our services. Some providers may process information outside the United Kingdom.

Where international transfers are subject to UK data protection law, appropriate safeguards will be used where required.

12. Children’s Privacy

Our website and services are not intended to encourage children to submit personal information online. We do not knowingly collect children’s personal information through our website without an appropriate reason or lawful basis.

If you believe a child has provided personal information that should not have been collected, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or data handling practices.

Any updates will be published on this page, together with the revised date where appropriate. We encourage visitors to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact CARSPA Autocare.

Visit our Contact CARSPA page to get in touch, or visit our website homepage to learn more about our services.

CARSPA Autocare
Website: https://carspacarwash.co.uk
Contact: https://carspacarwash.co.uk/contact-us/